Question 1

Is this a subscription or recurring charge?

Accepted Answer

No. The current checkout uses one-time billing only. The total is based on the apps you unlock plus any optional AI photo matching or geography uplift you explicitly add to that order.

Question 2

What does no visible match mean before I pay?

Accepted Answer

It means the workflow may not surface a reviewable match with enough visible evidence right now. It does not prove that no profile exists, and it should be treated as inconclusive rather than as final innocence or final guilt.

Question 3

What does weak signal or inconclusive mean?

Accepted Answer

Weak or inconclusive outcomes mean some evidence factors line up, but not strongly enough to treat the result as decisive proof. Those outcomes are meant to slow interpretation down, not create overconfidence.

Question 4

When do I see the unlocked results?

Accepted Answer

After Stripe or PayPal confirms payment, the order returns to the unlocked results flow. You then see the apps and optional uplifts included in that specific order without rerunning the search.

Question 5

When should I add AI photo matching or wider geography?

Accepted Answer

Add AI photo matching when you have a recent clear face photo that can strengthen identification. Add a state or country uplift when city-level scope is too narrow because the person travels, lives farther away, or the lead is spread across multiple locations.

Question 6

What does priority live capture buy?

Accepted Answer

Priority live capture add-on totals are $14.99 for 1 app, $24.99 for 2 apps, $34.99 for 3 apps for eligible Tinder, Bumble, or Hinge no-result apps selected together. Base report access is separate. It buys a fresh manual check of those apps with a 24-48 hour SLA. It is not a guaranteed match, and if the SLA is missed, refund review applies to the affected priority add-on only.

Question 7

Can I keep the order narrow if one app already looks strongest?

Accepted Answer

Yes. That is often the cleanest choice. If the teaser or your strongest clue already points clearly to one app, a single-app unlock keeps billing tight and avoids paying for broader scope too early.

Question 8

Should I read the refund policy before checkout?

Accepted Answer

Yes. Refund review is narrower than a blanket satisfaction guarantee. If refund eligibility affects your decision, read the policy before paying so the order scope and refund boundaries are both clear in advance.

What changes	Single-App Unlock	Three-App Bundle
Billing modelHow the line item appears in the total.	One-time per app	One-time bundle total
App coverageHow much of the supported set it unlocks.	One supported app	Tinder + Bumble + Hinge
AI photo matching	Optional +$9.99	Optional +$9.99
Geography expansion	Optional state or country uplift	Optional state or country uplift
Priority live capture	$14.99 for one eligible no-result app	$14.99 for 1 app, $24.99 for 2 apps, $34.99 for 3 apps

Pay once. Choose scope. Start private search.

Single-App Unlock

Three-App Bundle

Start from what you already know

I already know the likely app

I’m not sure which app matters

The clues are weak or the geography is broader

Add only what your case needs

Single app or all three

Billing questions

Start with the clues you have

Pay once. Choose scope. Start private search.

Packages

Single-App Unlock

Three-App Bundle

Start from what you already know

I already know the likely app

I’m not sure which app matters

The clues are weak or the geography is broader

Add only what your case needs

Single app or all three

Billing questions

Is this a subscription or recurring charge?▾

What does no visible match mean before I pay?▾

What does weak signal or inconclusive mean?▾

When do I see the unlocked results?▾

When should I add AI photo matching or wider geography?▾

What does priority live capture buy?▾

Can I keep the order narrow if one app already looks strongest?▾

Should I read the refund policy before checkout?▾

Start with the clues you have